FAQs

Frequently Asked Questions (FAQ)

General Questions:

• What is BetterSaid.co?
  • BetterSaid.co is a family-owned, US-based business specializing in unique, print-on-demand products. We partner with trusted printing and fulfillment services to create and ship our designs directly to you.
• Where is BetterSaid.co located?
  • We are a family-owned business based in the United States. North Carolina specifically. Our printer is in Michigan. 
• Are you a new business?
  • Yes, BetterSaid.co is a startup business. We're excited to be in the early stages of our journey and appreciate your support!

Fabric and Materials:

• What is tri-blend anyway?
  • Tri-blend fabric is a blend of three different fibers: typically polyester, cotton, and rayon. This combination results in a t-shirt that is exceptionally soft, lightweight, and has a subtle heathered appearance.
• Why is tri-blend different from a standard cotton t-shirt?
  • Standard cotton t-shirts are usually made from 100% cotton. Tri-blends incorporate polyester for durability and wrinkle resistance, and rayon for a silky drape and enhanced softness, often making them feel lighter and more comfortable than 100% cotton.
• Do your t-shirts shrink?
  • Our 100% cotton tees are preshrunk to minimize shrinkage. Tri-blend tees generally experience even less shrinkage due to the polyester and rayon content. Always refer to the care label for best washing practices.
• What are the different fabrics you use?
  • We primarily offer t-shirts in 100% cotton and premium tri-blend fabrics. Check the product description of each item for specific fabric details and benefits.

Print-on-Demand and Order Processing:

• What does "print-on-demand" mean?
  • Print-on-demand means that your order is created specifically for you after you place it. We don't hold large inventories; instead, we partner with printing services to produce and ship your items.
• How long will my order take to process?
  • Processing times typically range from 2-5 business days, as each product is made to order. Please note that processing times may vary during peak seasons.
• Where are your products made?
  • We partner with various printing and fulfillment services within the United States. Your order will be produced and shipped from one of these partner locations.
• Why does my order ship in multiple packages?
  • Depending on the items in your order, they may be produced and shipped from different partner locations. This can result in multiple packages and separate tracking numbers.

Shipping and Delivery:

• What are your shipping options?
  • We offer standard and expedited shipping options within the United States. Shipping rates are calculated at checkout based on the weight and destination of your order.
• How long will my order take to arrive?
  • Standard shipping typically takes 2-6 business days after your order ships. Please refer to our shipping policy for more details.
• How can I track my order?
  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order on the carrier's website.
• What if my package is lost or damaged?
  • If your package is lost or damaged during transit, please contact us at info@bettersaid.co within 10 days of the estimated delivery date. We will work with the shipping carrier to resolve the issue.

Returns and Refunds:

• What is your return/refund policy?
  • Please refer to our Refund Policy page for detailed information on returns and refunds.
• How do I initiate a return?
  • Please review our return policy prior to contacting us. Contact us at info@bettersaid.co to initiate a return.

Contact and Support:

• How can I contact BetterSaid.co?
  • You can contact us via email at info@bettersaid.co.
• How quickly will I receive a response?
  • We strive to respond to all inquiries within 24-48 hours.

Other Questions:

• Do you offer custom designs?
  • It is possible, but not guaranteed. Reach out to share your idea and we can let you know if it is possible.
• How can I stay updated on new products and promotions?
  • Please subscribe to our email list or follow us on social media for the latest updates.